q222 Privacy Policy — Your Data, Your Rights

01 Introduction

q222 operates an online sports betting and gaming platform serving players in Pakistan. As part of delivering that service — processing PKR deposits, settling bets on cricket matches and PSL, running slot games, live casino and fish games — we necessarily handle personal data about our users.

This Privacy Policy sets out in plain language what data we collect from you, why we collect it, how long we keep it and what your rights are regarding that data. We have written this policy to be readable and practical rather than full of legal jargon, because we believe our players deserve to understand exactly how their information is used.

If you have any questions after reading this policy, you can always reach our support team. Contact details are at the bottom of this page. For questions specifically about your account data, please include your registered email address so we can verify your identity before responding.

02 Data We Collect

We collect personal data in three main ways: directly from you when you register or use the platform, automatically as you interact with the site or app, and occasionally from third-party sources for fraud prevention purposes.

We do not collect sensitive personal data such as health information, religious beliefs or biometric data. We do not collect data about your social media profiles unless you choose to contact us through a social channel.

03 How We Use Your Data

Every piece of data we collect has a specific, legitimate purpose. We do not use your data in ways you would not reasonably expect from a betting and gaming platform. Here is how your data is used:

• Account management: creating and maintaining your account, verifying your identity and age, resetting your password and managing your preferences.
• Transaction processing: handling PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfers and cards; keeping accurate records of your betting and gaming activity.
• Platform delivery: providing sports betting markets (including cricket and PSL), slot games, live casino, fish games and all other platform features.
• Customer support: responding to your enquiries, resolving disputes and investigating complaints.
• Security and fraud prevention: detecting and preventing unauthorised access, multi-accounting, bonus abuse and financial fraud.
• Responsible gaming: monitoring activity patterns to identify players who may be showing signs of problematic gambling, and prompting them to use our responsible gaming tools.
• Platform improvement: using aggregated, anonymised usage data to improve features, fix bugs and understand how players use the platform.
• Communications: sending you transactional emails (deposit confirmations, withdrawal updates), account security alerts and, where you have opted in, promotional offers relevant to your interests.

You can opt out of promotional communications at any time by updating your notification preferences in your account settings or by contacting support.

04 Payment Data & PKR Transactions

All transactions on q222 are denominated in PKR. When you deposit or withdraw using JazzCash, Easypaisa, Raast, bank transfer or a debit/credit card, the transaction is processed by the relevant payment provider. q222 receives confirmation of the transaction outcome but does not store full card numbers or mobile wallet PINs.

We retain transaction records — including amounts, timestamps and payment method references — for audit, fraud prevention and customer support purposes. These records are kept securely and are not shared with third parties for commercial purposes.

05 Sharing Your Data

q222 does not sell your personal data. We share data only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast and banking partners receive only the transaction data necessary to process your deposit or withdrawal.
• Identity verification providers: when KYC checks are required, your identity documents may be shared with a trusted verification service for authentication purposes only.
• Fraud prevention services: we may share technical data such as IP address and device fingerprint with fraud detection partners to protect the integrity of the platform.
• Game providers: when you play a third-party slot, live casino or fish game, the game provider may receive a player session token and bet data required to run the game. They do not receive your full personal profile.
• Legal obligations: if required by a valid legal process, court order or regulatory authority, q222 may disclose personal data to comply with that obligation. We will notify you where legally permitted to do so.
• Business transfers: in the event of a merger, acquisition or sale of assets, your data may be transferred to the successor entity under the same privacy protections.

All third parties who process data on our behalf are contractually required to handle it securely, use it only for the specified purpose, and not retain it beyond what is necessary.

06 Cookies & Tracking Technologies

q222 uses cookies and similar technologies to make the platform work properly and to help us understand how it is being used. Here is a breakdown of the types of cookies we use:

• Essential cookies: these are required for the platform to function. They keep you logged in during your session, maintain your account state and enable secure payment flows. You cannot opt out of these without also losing access to the platform.
• Preference cookies: these remember your settings, such as your preferred language or display options, so you do not have to set them again each time you visit.
• Analytics cookies: we use anonymised analytics to understand which features players use most, where they encounter problems and how they navigate the platform. This helps us fix issues and improve the experience. Individual players are not identifiable from this data.
• Security cookies: these help us detect suspicious activity, bot traffic and fraud attempts in real time.

You can manage or delete cookies through your browser settings at any time. Note that disabling essential cookies will affect your ability to use the platform. On mobile, cookie behaviour is governed by the q222 app's local storage, which you can clear through your device's app settings.

07 Data Retention

We keep your personal data for as long as your account is active and for a reasonable period afterwards to comply with our record-keeping obligations, handle any outstanding disputes and prevent fraud.

• Active account data: retained for the lifetime of your account plus a post-closure period required for audit and dispute resolution.
• Transaction records: kept for a minimum of five years from the date of each transaction for financial record-keeping purposes.
• Identity verification documents: retained for the period required by our verification provider's obligations and then securely deleted.
• Support communications: kept for up to two years after the case is resolved.
• Analytics data: aggregated and anonymised — no individual retention limit applies as it cannot be traced back to a specific person.

When data is no longer required and retention periods have passed, it is permanently deleted or irreversibly anonymised.

08 Security Measures

q222 takes the security of your personal data seriously. We have implemented technical and organisational measures proportionate to the sensitivity of the data we hold:

• All data in transit between your browser or app and q222 servers is encrypted using TLS.
• Stored data is protected using encryption at rest with access controls limiting who can read it.
• Internal access to personal data is restricted on a need-to-know basis and is logged for audit purposes.
• We conduct periodic security reviews and apply patches and updates to platform components in a timely manner.
• Account login is protected by secure password hashing. We strongly recommend enabling two-factor authentication where available.

09 Your Rights

As a q222 user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your registered email address for identity verification.

Please note that some rights are subject to conditions — for example, we may be unable to delete transaction records that we are legally required to retain. We will always explain any limitations that apply when you make a request.

10 Minors

q222 is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18 years of age. If you believe that a minor has registered on q222 or has provided us with personal data, please contact our support team immediately. We will investigate and take appropriate action, including account closure and deletion of the minor's data, without delay.

If you are a parent or guardian and have concerns about a young person's access to online betting platforms, we encourage you to use parental controls available on your household devices and mobile operators in Pakistan.

11 Changes to This Policy

q222 may update this Privacy Policy from time to time. Changes may be necessary to reflect updates to the platform, new payment methods, changes in how we use data, or evolving best practices around privacy. When we make material changes, we will:

• Update the effective date shown at the top of this policy.
• Post a notice within the q222 platform informing active users of the update.
• Where the change is significant, send a notification to your registered email address.

We encourage you to revisit this page periodically so you are always aware of the current version. Your continued use of q222 after a policy update constitutes acceptance of the revised terms.

Last updated: June 2026

12 Contact Us

If you have a question about this Privacy Policy, want to exercise one of your data rights, or have a concern about how your personal data is being handled, please get in touch with our support team. We aim to respond to all data-related enquiries within a reasonable timeframe.

You may also find answers to common privacy questions in our FAQ page. For information on how we handle bonuses, accounts and responsible gaming, please visit the Terms and Conditions and Responsible Gaming pages.